Professional Short-term Rental Management in Cape Town and Johannesburg | +27 21 418 4035

FAQs

Getting Started

We currently operate in five areas:

    • The City Bowl and Atlantic Seaboard of Cape Town (we go as far as Bakoven)
    • Century City
    • Blouberg
    • Southern Suburbs of Cape Town
    • Johannesburg – the greater Sandton area.
  • Send us an enquiry here.
  • One of our friendly staff will contact you to set up a viewing.
  • After the viewing we will provide you with a projection of the rental income you could expect to make and outline the next steps to getting you fully onboarded.
  • Once the apartment is guest ready we will take professional photographs. We receive the photos 24 hours later and have you up and running the following day.
  • We are used to taking over Airbnb listings. We will happily manage any existing guest bookings and incoming guest communications, as long as we can get the right access to your property & listing in the right time frame. Once you sign up with us, all of your existing and future bookings will be managed under our Propr management terms.
  • Our listings usually take 3-5 guest bookings to ramp up. Due to the seasonal nature of the homestay market, this can vary depending on the time of year.
  • Cape Town: For the summer months (October-April) we require a minimum of 4 weeks and for winter a minimum of 3 months.
  • Johannesburg: A minimum period of 3 months is required.
  • Your property needs the basic items a great home always has. We’ve summarised these below for you. If you don’t have all of these, let us know and we can purchase them and charge you back. We can also provide you with a full furnishing guide.
    • Uncapped wifi
    • Pillows (2 per person), duvet, mattress protector (we will provide all linen), curtains, lamps, clothes storage, hangers
    • Toaster, kettle, microwave, bin, cutlery, plates, bowls, cups, glasses, pans, pots, coffee plunger or machine.
    • Kitchen utensils (we can provide you with a full list)
    • Hair dryer & toilet brush
    • Clothes rack
    • Smart TV or TV with DSTV.
    • Iron and ironing board, mop and bucket & vacuum cleaner.
    • Aircon or alternatively fans & heaters.
    • Seating for all guests.
    • A safe (we can help with this).
  • We always recommend that items of high monetary or sentimental value be removed from your home for safe keeping and peace of mind. You may leave other personal belongings in the home provided they are stored & locked away and leave sufficient space for guests to unpack their belongings. We encourage hosts to leave decor and some personal touches in the home as these help to create a welcoming environment.
  • Yes we do. We list across all major booking platforms including Airbnb, Booking.com, Expedia, HomeAway, Trip Advisor and Agoda. We also have our own dedicated booking platform which corporate travel agents and film production companies can use to book with us directly. Over the winter months we also advertise on Property24 and Gumtree for medium term rentals.

Pricing & Payments

  • Propr charges a fee of 20% + VAT on your net rental income. Cleaning services are paid for on top of this, but this cost is passed on to the guest in the form of a cleaning fee.
  • We use our own 200TC 100% Cotton Percale hotel quality linen, and charge a monthly linen rental fee depending on the number of beds in your property.
  • We have a maintenance team whose time we do sometimes charge out but only if the job takes longer than 30 minutes. In other words if they are changing a light bulb or dropping something off this will be free of charge.
  • There are no other costs.
  • The apartment is yours to use whenever you like. We would only charge a cleaning fee to cover our cost of cleaning the property and laundering the linen.
  • We pay all of our clients on the 25th of every month for all bookings that happened between the 20th-20th of the month before. For example, on 25 March we pay our clients for all bookings between 20 Feb-20 March.
  • Once you are signed up we will send you login details to your Client Zone which will allow you to keep track of all bookings & expenses across all platforms. You will also be able to view all past and current statements and block off dates for yourself on the calendar.

Our Service

  • Yes we do. We take same day bookings until 2pm.
  • Our housekeeping service includes a change of linen, amenities like tea, coffee, sugar & milk, as well as shower gel, soap and hand lotion.
  • Yes, all of our check-ins are in person unless a guest requests a self check-in and this is possible at the property.
  • We can refer you to a very talented (and reasonably priced) interior decorator.
  • Yes of course. When guests or our staff report issues our maintenance team assess the urgency and we will then decide (in consultation with the home owner) on whether to mobilize one of our vetted external suppliers or fix the issue internally.
  • Our housekeeping and concierge team are trained to identify any signs of obvious and substantial damage to your home, and then alert this issue to your property manager. We then proceed on a case-by-case basis, depending on the severity of the damage. We would always advise, however, that hosts should expect some light wear and tear, and encourage you to look into short letting insurance options (we can help you with this). In addition, we also recommend to lock away items of value that you want to protect.
  • We find we can provide a better guest experience if we fully manage your listing; mixing responsibilities between airManaged and the host results in communication difficulties and lower response rates to guest enquiries – all of which affects the guest ratings that your home receives. In addition, we are confident we can achieve a higher income for our hosts than if they manage the listing themselves.
  • Currently we only accept entire properties.

General

  • Airbnb Plus is offered to hosts on a case-by-case basis. Once selected we will do everything required to get you accredited.
  • We work with property investors across South Africa. If you are a property investor interested in learning more about our services tell us about your portfolio and we will connect you with the right team member.
  • Yes we do. We have designed a Building Zone which allows building managers and owners to keep track of all activity within a building. We are happy to become the single point of contact for noise complaints or guest issues.
  • No, hosts may not change any settings on their Airbnb account. This includes: minimum length of stay, price per night, security deposit, booking request settings, check-in / check-out times. These are controlled internally by our teams so talk to us about your requirements and we will find the best way to address them.
  • This is a common question and there is no one size fits all answer. There are many variables that go into pricing a home including size of the home, number of beds, maximum number of guests, neighbourhood, competition in the area, monthly costs, furnishings etc. We are happy to provide you with revenue projections for your home. Please email hello@propr.co.za and we can help you out! Typically property owners can expect to earn between 1.5x-2x of the long-term residential rental yield.
  • Nothing in life is guaranteed, even your Airbnb revenue. While we will do everything in our power to make sure you have the highest occupancy rates at the right price, we cannot guarantee you a minimum amount of revenue.
  • Thank you! We are extremely happy that you love our service. Please tell your friends about us! You can share the word through: FacebookTwitterand Instagram